Damage Policy
We reserve the right to charge you for any damage to a product that Loan the Look, at its sole discretion, deems constitutes more than minor damage.
|
Damage type |
Description |
Charge |
|
Minor Damage |
Very minor damage to the hem (e.g. minor staining which can be removed or a small snag), lost buttons, a small amount of missing beads/sequins, stuck zips |
FREE (We cover these costs) |
|
Significant Damage |
If the item is ripped or stained, or there is any damage to the fabric, we can charge up to £100 to cover the cost of repairing the garment. We will only charge the customer what our trusted tailor dry-cleaning partner charges us. |
Up to £100 |
|
Completely Ruined/Lost/Never Returned |
If the dress is completely trashed beyond repair, lost/stolen/never returned, we reserve the right to charge up to RRP. |
Up to RRP |
If an item is damaged or lost, you agree that Loan the Look may charge your original payment method in accordance with the amounts listed above.
Please inspect your rental upon reception and contact us immediately if the item is defective, majorly damaged or if you receive the wrong item, so that we can evaluate and correct any issue. Please note that there may be minor damage to the item, which we will endeavour to state on the product page.
Insurance for minor damage is included in the rental price.
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