Damage Policy

We reserve the right to charge for any damage Loan the Look, at its sole discretion, deems beyond minor damage.

Damage type

Description

Charge

Minor Damage

Minor stains and markings, damage to the hem, lost buttons, small rips or snags, missing beads, stuck zips

FREE

(We cover these costs)

Significant Damage

If the item is so badly damaged to the point where we need to reduce the price of the rental, e.g., badly ripped, or badly stained, we can charge up to £50 to cover the cost of fixing the garment, and to compensate for the price reduction

Up to £50

Completely Ruined/Lost/Never Returned

If the dress is completely trashed beyond repair, lost/stolen/never returned, we reserve the right to charge up to RRP.

Up to RRP

 

If an item is damaged or lost, you agree that Loan the Look reserves the right to charge your original payment method accordingly.

 

Please inspect your rental upon reception and contact us immediately if the item is defective, majorly damaged or if you receive the wrong item, so that we can evaluate the issue and make it right (please note that there may be minor damage to the item, which will be stated on the product page).

 

Insurance for minor damage is included in the rental price.

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